Privacy Policy

Shiny Surface (“we,” “our,” “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our mobile application (“App”) and related services.

By downloading, registering, or using Shiny Surface App, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information when you use our App:

Personal Information: Name, email address, phone number, and address; profile details you provide during registration.
Service-Related Information: Cleaning service requests, scheduling details, preferences, feedback, and communications with our support team.
Payment Information: Credit/debit card details or payment gateway data (processed securely by third-party providers).
Location Information: Device location to match you with nearby service providers.
Device & Usage Information: IP address, device type, operating system, log data, booking history, clicks, and preferences.

2. How We Use Your Information

Provide, operate, and improve our cleaning services.
Process and manage bookings, payments, and service delivery.
Verify identity and ensure secure transactions.
Send important updates, confirmations, and notifications.
Personalize user experience and suggest relevant services.
Ensure safety, prevent fraud, and comply with legal requirements.

We do not sell your data. We may share your information with:

Service Providers & Cleaners: Limited details necessary for completing your booking.
Payment Processors: To process payments securely.
Third-Party Tools: For analytics, cloud hosting, and push notifications.
Legal Authorities: If required by law or to protect user rights and security.

4. Data Retention

We retain your personal data as long as you maintain an account with us or as required by law. Upon account deletion, we delete or anonymize your information, except where legal retention is necessary.

5. Cookies & Tracking Technologies

Our App and website may use cookies and tracking technologies to:

Enhance app functionality and performance.
Analyze usage trends and improve user experience.
Deliver personalized promotions and offers.

Users can disable cookies in their device/browser settings, but some features may not function properly.

6. Security of Data

We implement industry-standard encryption and security measures. Access to personal data is restricted to authorized employees only. However, no method of transmission over the internet or storage system is 100% secure.

7. Third-Party Services

Our App may integrate with third-party services such as:

Google Maps (location services)
Firebase (push notifications & analytics)
Payment Gateways (Stripe, PayPal, etc.)

These providers have their own privacy policies, and we encourage you to review them.

8. Children’s Privacy

Our App is not intended for children under 18. We do not knowingly collect personal information from minors.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access and receive a copy of your data.
Correct inaccurate information.
Request deletion of your data.
Restrict or object to data processing.
Withdraw consent for marketing communications.

10. International Data Transfers

If you use our App outside the UAE, your information may be transferred and stored in other jurisdictions where our servers or partners are located.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately once posted on our App. We encourage you to review this page regularly.

12. Contact Us

If you have questions or concerns regarding this Privacy Policy or your data, you may contact us at:

📧 [email protected]
📞 +971 4 514 9622
🏢 Umm Ramool, 24 C St 3A, Dubai

⚖ Important Note: This policy covers most industry standards but should ideally be reviewed by a legal consultant to comply with UAE privacy & consumer protection laws (and app store compliance).